Order confirmed
Your order is received and enters processing. Check your confirmation email for the order details.
LOHNR Shipping & Delivery
Shipping, made simple.
2+ items. Free standard shipping. Tracking all the way to your door.
Processing
Most orders are prepared within 1–3 business days.
Tracking
Sent by email as soon as your shipment is dispatched.
Delivery
Transit estimates begin after your order leaves our fulfillment network.
Checkout
Your selected market always shows the final available rate and delivery estimate.
1–3 days
Business days to prepare your order before dispatch.
Tracked
Tracking is emailed once your shipment is on the way.
2+ items
Eligible merchandise qualifies for free standard shipping.
24–48 hrs
Tracking can take this long to begin updating after shipment creation.
Current standard shipping
Rates by destination.
Add 2+ items for free standard shipping. Otherwise, the standard rates below apply. Available methods and the final charge are shown at checkout.
Destination
Standard
Free standard
Transit after dispatch
United States
$9.95 USD
2+ items
5–8 business days
Canada
C$9.95 CAD
2+ items
5–8 business days
Australia
A$14.95 AUD
2+ items
3–5 business days
United Kingdom
£7.95 GBP
2+ items
5–8 business days
Eligible Europe
€9.95 EUR
2+ items
5–8 business days
Other available markets
Calculated at checkout
2+ items where available
Displayed at checkout
Free standard shipping applies automatically when your order contains 2 or more merchandise items. Checkout+ coverage and other optional services do not count toward the 2-item requirement. If the discount does not appear, contact Customer Care for help.
From checkout to your door
What happens after you order.
Processing time and carrier transit time are separate. The delivery estimate begins once the shipment is dispatched.
Prepared
Most orders are processed within 1–3 business days. High-volume periods can take longer.
Dispatched
Once shipped, we email your tracking information. Carrier scans may take 24–48 hours to appear.
Delivered
Follow your carrier tracking for the latest available delivery status and any local delivery updates.
Tracking your order
Already on the way?
Use your order details or carrier tracking number to see the latest shipment status.
01
Tracking is emailed after your order is dispatched.
02
A new tracking number may take 24–48 hours to show its first carrier scan.
03
If tracking still has not updated after 48 hours, contact Customer Care with your order number.
04
Orders with multiple items may ship separately and can have more than one tracking number.
International orders
Shipping beyond the U.S.
We ship to the countries and regions available in the market selector and at checkout.
About duties & taxes
Unless duties, taxes, brokerage, or other import charges are expressly shown as included at checkout, they are the responsibility of the recipient.
01
Destination availability
If your country is available to select at checkout, we currently support shipping there.
02
Customs can add time
International transit may be extended by customs processing, local carrier handoffs, or government inspections.
03
Import charges vary
LOHNR does not control customs assessments and cannot guarantee the final amount of duties, taxes, brokerage, or other local fees.
04
Refused or unclaimed packages
Return-to-sender costs and non-refundable shipping or import charges may be deducted from any eligible refund where permitted by law.
Optional at checkout
Checkout+, explained.
Return-label coverage and package protection are different benefits. Here is where to start.
Returning an item?
With Checkout+, eligible returns and exchanges include a free prepaid return label.
Without it, the label price is shown in the portal before you confirm. The 30-day window and item-condition rules still apply.
Start a return →Lost or stolen package?
Checkout+ package protection follows the coverage terms shown at checkout, including exclusions and claim requirements.
Submit eligible lost or stolen package claims in the Returns & Claims Portal.
Open the claims portal →Something arrived wrong?
Damaged, defective, stained, incorrect or missing contents? Contact Customer Care first and keep the item and packaging.
Share your order number, a description and relevant photos. Please report the issue within 7 days of delivery.
Get order support →Checkout+ does not guarantee a delivery date or ordinarily refund original shipping or the Checkout+ fee. Your legal rights do not depend on buying it, and the reporting request above does not limit those rights. Read the full return policy.
When something looks wrong
We’ll help you find the right next step.
Start with tracking, then contact Customer Care when the shipment appears unusually delayed, missing, damaged, or incorrect.
01
Tracking says delivered, but you cannot find it
Check entrances, parcel lockers, household members, neighbors, building management, and the carrier first. Delivery scans can appear early. Allow up to 48 hours and contact Customer Care if it is still missing. For eligible Checkout+ lost or stolen package claims, use the Returns & Claims Portal.
02
Damaged, incorrect, stained, or missing item
Contact Customer Care within 7 days of delivery with your order number, a description and relevant photos. Keep the item and packaging while we review. This reporting request does not limit your legal rights; Checkout+ is not required to get help with faulty or incorrect goods.
03
Wrong address
Contact us immediately with your order number and the complete corrected address. We will try to help before fulfillment, but changes cannot be guaranteed once processing begins.
04
Split shipment
One order may arrive in multiple packages on different days. You will not be charged an extra standard shipping fee solely because LOHNR splits the shipment.
Shipping questions
The details, without the digging.
For the full legal shipping terms, you can also review the live Shipping Policy.
When will my order ship?
Orders are typically processed within 1–3 business days. Weekends and U.S. federal holidays are not business days. Launches, promotions, holidays, unusually high volume, or verification issues can extend processing.
How long does delivery take?
Transit varies by destination. Current standard estimates after dispatch are 5–8 business days for the U.S., Canada, U.K., and eligible European destinations, and 3–5 business days for Australia. Other destinations display their estimate at checkout. Delivery dates are estimates, not guarantees.
How do I qualify for free shipping?
Add 2 or more merchandise items to your cart. Free standard shipping applies automatically at checkout. Checkout+ coverage and other optional services do not count toward the 2-item requirement.
Do Insider and Inner Circle members get free shipping?
Free shipping is a VIP benefit for Insider and Inner Circle members. Check your rewards account for available perks and any activation steps, and confirm the benefit at checkout. Explore the VIP tiers.
Why did only part of my order arrive?
Multi-item orders can be split into more than one package. Each shipment may have its own confirmation email and tracking number, and packages from the same order can arrive on different days.
What if my order includes a preorder or backordered item?
The product page or order confirmation will show the relevant estimated shipping timing. LOHNR may hold the order until all items are ready or ship available items separately.
What does Checkout+ cover?
Checkout+ is optional. When purchased with your order, it covers prepaid return labels for eligible returns and exchanges, plus package-protection benefits under the terms presented at checkout. Submit eligible lost or stolen package claims through the Returns & Claims Portal. For damaged packages or damaged, incorrect or missing contents, contact Customer Care first. Coverage exclusions and claim requirements apply; delivery dates are not guaranteed.
Can I change my shipping address after ordering?
Contact Customer Care immediately with your order number and complete corrected address. We will make a reasonable effort to update it, but changes cannot be guaranteed once an order has entered processing or shipped.
Who do I contact for shipping help?
Email support@lohnr.com or use the Contact Us page. For an existing order, include your full name, order number, and the email used at checkout so the team can locate it quickly.
Need a hand?
We’re here when you need us.
Track your shipment first, or contact Customer Care with your order details and we’ll help you from there.