Order confirmed
Your order is received and enters processing. Check your confirmation email for the order details.
LOHNR Shipping & Delivery
Shipping, made simple.
Clear processing times, tracked delivery, and market-specific shipping options from checkout to your door.
ProcessingMost orders are prepared within 1–3 business days.
TrackingSent by email as soon as your shipment is dispatched.
DeliveryTransit estimates begin after your order leaves our fulfillment network.
CheckoutYour selected market always shows the final available rate and delivery estimate.
1–3 daysTypical order-processing time before dispatch.
TrackedTracking is emailed once your shipment is on the way.
Free shippingAvailable when your market's qualifying merchandise threshold is reached.
24–48 hrsTracking can take this long to begin updating after shipment creation.
Current standard shipping
Rates by destination.
Final rates, methods, and estimates are confirmed at checkout. If checkout differs from this guide, checkout controls.
DestinationStandardFree standardTransit after dispatch
United States$9.95 USD$75 USD+5–8 business days
CanadaC$12.95 CADC$100 CAD+5–8 business days
AustraliaA$14.95 AUDA$150 AUD+3–5 business days
United Kingdom£7.95 GBP£75 GBP+5–8 business days
Eligible Europe€9.95 EUR€100 EUR+5–8 business days
Other available marketsCalculated at checkoutLocal equivalent where offeredDisplayed at checkout
Free shipping applies to the eligible standard method and is calculated from the merchandise subtotal after discounts and before taxes, duties, shipping, and optional service fees.
From checkout to your door
What happens after you order.
Processing time and carrier transit time are separate. The delivery estimate begins once the shipment is dispatched.
Prepared
Most orders are processed within 1–3 business days. High-volume periods can take longer.
Dispatched
Once shipped, we email your tracking information. Carrier scans may take 24–48 hours to appear.
Delivered
Follow your carrier tracking for the latest available delivery status and any local delivery updates.
Tracking your order
Already on the way?
Use your order details or carrier tracking number to see the latest shipment status.
01
Tracking is emailed after your order is dispatched.
02
A new tracking number may take 24–48 hours to show its first carrier scan.
03
If tracking still has not updated after 48 hours, contact Customer Care with your order number.
04
Orders with multiple items may ship separately and can have more than one tracking number.
International orders
Shipping beyond the U.S.
We ship to the countries and regions available in the market selector and at checkout.
About duties & taxes
Unless duties, taxes, brokerage, or other import charges are expressly shown as included at checkout, they are the responsibility of the recipient.
01
Destination availability
If your country is available to select at checkout, we currently support shipping there.
02
Customs can add time
International transit may be extended by customs processing, local carrier handoffs, or government inspections.
03
Import charges vary
LOHNR does not control customs assessments and cannot guarantee the final amount of duties, taxes, brokerage, or other local fees.
04
Refused or unclaimed packages
Return-to-sender costs and non-refundable shipping or import charges may be deducted from any eligible refund where permitted by law.
When something looks wrong
We’ll help you find the right next step.
Start with tracking, then contact Customer Care when the shipment appears unusually delayed, missing, damaged, or incorrect.
01
Tracking says delivered, but you cannot find it
Check entrances, parcel lockers, household members, neighbors, building management, and the carrier first. Allow up to 48 hours after the delivery scan before contacting LOHNR if it still cannot be located.
02
Damaged, incorrect, stained, or missing item
Contact Customer Care within 7 days of delivery with your order number, a description, and clear photos when possible. Keep the item and packaging while the issue is reviewed.
03
Wrong address
Contact us immediately with your order number and the complete corrected address. We will try to help before fulfillment, but changes cannot be guaranteed once processing begins.
04
Split shipment
One order may arrive in multiple packages on different days. You will not be charged an extra standard shipping fee solely because LOHNR splits the shipment.
Shipping questions
The details, without the digging.
For the full legal shipping terms, you can also review the live Shipping Policy.
When will my order ship?
Orders are typically processed within 1–3 business days. Weekends and U.S. federal holidays are not business days. Launches, promotions, holidays, unusually high volume, or verification issues can extend processing.
How long does delivery take?
Transit varies by destination. Current standard estimates after dispatch are 5–8 business days for the U.S., Canada, U.K., and eligible European destinations, and 3–5 business days for Australia. Other destinations display their estimate at checkout. Delivery dates are estimates, not guarantees.
How do I qualify for free shipping?
Free standard shipping is available when your eligible merchandise subtotal reaches the threshold for your selected market after discounts and before taxes, duties, shipping, and optional service fees. Expedited or premium methods are not included unless stated at checkout.
Why did only part of my order arrive?
Multi-item orders can be split into more than one package. Each shipment may have its own confirmation email and tracking number, and packages from the same order can arrive on different days.
What if my order includes a preorder or backordered item?
The product page or order confirmation will show the relevant estimated shipping timing. LOHNR may hold the order until all items are ready or ship available items separately.
Do you offer package protection?
When package protection is included with an order, eligible loss, theft, or transit-damage claims are subject to the coverage terms shown at checkout and can be submitted through the Returns & Claims flow.
Can I change my shipping address after ordering?
Contact Customer Care immediately with your order number and complete corrected address. We will make a reasonable effort to update it, but changes cannot be guaranteed once an order has entered processing or shipped.
Who do I contact for shipping help?
Email support@lohnr.com or use the Contact Us page. For an existing order, include your full name, order number, and the email used at checkout so the team can locate it quickly.
Need a hand?
We’re here when you need us.
Track your shipment first, or contact Customer Care with your order details and we’ll help you from there.