Shipping policy

LOHNR Shipping Policy

Last updated: October 15, 2026

This policy applies to orders placed at lohnr.com. Shipping offers and delivery information provided when you place your order continue to apply to that order.

Free Shipping on 2+ Items

Receive free standard tracked shipping when you purchase two or more merchandise items. The discount applies automatically at checkout—no minimum spend or discount code is required.

Checkout+ coverage and other optional services do not count toward the two-item requirement.

If your order contains two or more merchandise items and the shipping discount does not appear, contact support@lohnr.com for assistance.

VIP Free Shipping

If your LOHNR rewards account includes an active Insider or Inner Circle free-shipping benefit, eligible orders can receive free standard shipping without meeting the two-item requirement.

Follow any redemption instructions shown in your rewards account. If you need help accessing an active benefit, contact support@lohnr.com.

Shipping Rates and Estimated Delivery Times

The following standard rates apply when an order does not qualify for free shipping:

Destination	Standard tracked shipping	Estimated transit time after dispatch
United States	$9.95 USD	5–8 business days
Canada	C$9.95 CAD	5–8 business days
Australia	A$14.95 AUD	3–5 business days
United Kingdom	£7.95 GBP	5–8 business days
Eligible European destinations	€9.95 EUR	5–8 business days
Other available international destinations	Shown at checkout	Shown at checkout

Available destinations, shipping methods, and final charges are displayed at checkout for your delivery address.

Order Processing

Orders are typically processed within 1–3 business days. Processing time is separate from the transit estimates above. Business days exclude weekends and U.S. federal holidays.

For example, a standard U.S. order typically takes approximately 6–11 business days in total, including processing and transit.

Processing may take longer during product launches, promotions, holidays, or periods of high order volume. Payment or address verification may also affect processing.

If we cannot ship within the timeframe provided when you ordered, we will notify you and explain your options, including accepting a revised timeframe or canceling unshipped merchandise for a refund. Any consent, cancellation, or refund requirements under applicable law will be honored.

Tracking and Delivery Estimates

We will email your shipping confirmation and tracking information once your order ships.

Please allow 24–48 hours for tracking updates to appear. If tracking has not updated after that period, contact support@lohnr.com with your order number.

Transit estimates begin after dispatch and are not guaranteed delivery dates. Carrier delays, weather, holidays, customs processing, transportation disruptions, and address issues may affect delivery.

If your order is delayed, contact us so we can help investigate.

Shipping Addresses and Order Changes

Please check your full delivery address, including your apartment or unit number, before placing your order.

For an address correction or order change, email support@lohnr.com immediately. We will do our best to help, but changes or cancellations may not be possible once processing or dispatch has begun.

If a package is returned because of an incorrect address, an unclaimed shipment, or a refused delivery, return-to-sender or reshipping costs may apply where permitted by law. Any applicable costs will be explained before reshipping.

Split Shipments

Items from the same order may arrive in separate packages with different tracking numbers and delivery dates.

We will not charge an additional standard shipping fee solely because we choose to split your order.

Preorders and Backorders

Preorder and backordered items follow the estimated shipping timeframe disclosed on the product page, at checkout, or in your order confirmation.

Orders containing both available and preorder or backordered items may ship separately or together, consistent with the shipping information provided when you order.

We will notify you if the expected dispatch timeframe changes and provide any applicable cancellation or refund options.

International Orders

We ship to the countries and regions available at checkout.

International shipments may be subject to duties, import taxes, customs charges, brokerage fees, or carrier fees. Unless these charges are expressly included or collected at checkout, they are the recipient’s responsibility and are separate from the product price and shipping charge paid to LOHNR.

Customs processing can affect delivery times. We cannot determine or guarantee charges assessed by customs authorities or carriers.

If a shipment is refused or unclaimed because import charges were not paid, any refund will be reviewed after the shipment is returned. Applicable shipping or return-to-sender charges may be excluded where permitted by law.

Checkout+: Return Shipping and Package Protection

Checkout+ is an optional service purchased with your original order.

Orders purchased with Checkout+ include:

• A free prepaid return label for eligible returns and exchanges requested within 30 days of delivery, subject to our return policy.

• Package-protection benefits described in the coverage terms presented at checkout.

Without Checkout+, eligible standard returns and exchanges remain available, but the return-label price shown in our portal applies.

Checkout+ does not guarantee delivery by a specific date or prevent carrier or customs delays. Original outbound shipping charges and the Checkout+ purchase fee are generally non-refundable for standard change-of-mind returns, except where required by law.

Coverage eligibility, claim requirements, and available resolutions are governed by the applicable Checkout+ terms. Purchasing Checkout+ is not required to exercise your consumer rights.

Delayed, Lost, or Stolen Packages

If your package is delayed or cannot be located, contact support@lohnr.com so we can help investigate.

If tracking shows delivery but you cannot find your package:

• Check your mailbox, entrances, parcel lockers, and other delivery locations.

• Ask household members, neighbors, or building management whether they accepted it.

• Review the carrier’s delivery information and contact the carrier using your tracking number.

For eligible lost or stolen package claims covered by Checkout+, use our Returns & Claims Portal.

We will help direct you through the appropriate process. The resolution depends on the shipment’s circumstances, applicable coverage, and your consumer rights. A delivery scan does not remove rights provided by law.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, stained, incorrect, or incomplete, please email support@lohnr.com within 7 days of delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photos of the affected item, where relevant.

• Photos of the packaging and shipping label, where available.

Keep the item and packaging while we review your request. Contact us before submitting a standard return or discarding the packaging.

We will explain the appropriate resolution, which may include a replacement, refund, or another remedy. The seven-day reporting request does not limit your rights under applicable law.

Returns and Exchanges

Returns and exchanges are governed by our Returns, Exchanges & Refund Policy.

Start standard return and exchange requests through our Returns & Claims Portal. Follow the return address and instructions provided for your request.

Do not send returns to our business mailing address or another address without authorization.

Original Shipping Charges

Original outbound shipping charges are generally non-refundable for standard change-of-mind returns and exchanges.

Exceptions apply where required by law. Shipping charges may also be refundable when LOHNR cancels an order before shipment or when a refund is appropriate to resolve a fulfillment error.

Checkout+ covers eligible prepaid return labels under its terms. This benefit is separate from the original outbound shipping charge.

Your Consumer Rights

Nothing in this policy limits statutory cancellation, refund, delivery, or other consumer rights. Where applicable law provides greater rights, those rights take precedence.

Contact Us

LOHNR Customer Care
Email: support@lohnr.com
Phone: +1 (307) 224-9114

Please include your order number and the email address used at checkout.