Shipping Policy

Last updated: July 24, 2026

This Shipping Policy applies to orders placed through lohnr.com. By placing an order with LOHNR, you agree to the shipping terms outlined below.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Business days do not include weekends or U.S. federal holidays. Processing times are separate from the estimated shipping time shown at checkout.

During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual. Orders may also be delayed if additional payment, address, fraud-prevention, or order-verification information is required.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Rates and Estimated Delivery Times

Available shipping methods, final shipping charges, and estimated delivery times are confirmed at checkout based on your shipping destination.

Shipping rates, available methods, and delivery estimates may vary based on the destination, package, carrier, and current shipping conditions. The information displayed at checkout will control if it differs from the general information above.

Free-Shipping Eligibility

Free shipping applies only to the eligible standard shipping method available for the order’s destination.

The free-shipping threshold is calculated using the eligible merchandise subtotal:

• After discounts have been applied
• Before shipping charges, taxes, duties, and optional service fees
• In the currency and market selected at checkout

Express, expedited, or premium shipping methods are not included in the free-standard-shipping offer unless expressly stated at checkout.

Promotional free-shipping offers may have separate requirements, exclusions, or expiration dates.

Delivery Estimates

All delivery dates and transit times are estimates and are not guaranteed.

The estimated delivery time begins after an order has been processed and dispatched. The total time required to receive an order includes both:

1. LOHNR’s order-processing time; and
2. The carrier’s transit time.

Delivery may be affected by carrier delays, severe weather, holidays, customs processing, transportation interruptions, high shipping volumes, incorrect addresses, or other circumstances outside LOHNR’s reasonable control.

An order arriving after its estimated delivery date does not automatically qualify for a shipping refund, order refund, or replacement.

Tracking Your Order

Tracking information will be emailed to the email address associated with your order once your shipment has been dispatched.

Tracking information may take 24–48 hours to begin updating after the shipping confirmation is sent. This does not necessarily mean that the package has not been transferred to the carrier.

If your tracking information has not updated after 48 hours, please contact support@lohnr.com with your order number.

Shipping Addresses and Order Changes

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully review your:

• Full name
• Street address
• Unit or apartment number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Phone number

If you need to change your shipping address or order details, contact support@lohnr.com immediately. We will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.

LOHNR is not responsible for delivery delays or failed deliveries caused by an incomplete or incorrect address provided by the customer.

If an order is returned to LOHNR because of an incorrect address, an incomplete address, an unclaimed package, or a refused delivery, the customer may be responsible for any return-to-sender and reshipping costs. Original shipping charges will not be refunded.

Split Shipments

Orders containing multiple items may be shipped in more than one package.

If your order is split into separate shipments, you may receive multiple shipping-confirmation emails and tracking numbers. Packages from the same order may arrive on different days.

You will not be charged an additional standard shipping fee solely because LOHNR chooses to divide an order into multiple shipments.

Preorders and Backordered Items

Products marked as preorder or backorder are subject to the estimated shipping date displayed on the product page, at checkout, or in the order confirmation.

If an order contains both in-stock and preorder or backordered items, LOHNR may:

• Hold the order until all items are available; or
• Ship available items separately

Estimated preorder and restock dates are not guaranteed and may change because of production, freight, customs, or inventory delays. If there is a material change to the expected shipping timeline, we will make a reasonable effort to notify you using the email address associated with your order.

International Shipping

LOHNR ships only to the countries and regions available for selection at checkout.

International orders may be subject to:

• Import duties
• Customs charges
• Local taxes
• Brokerage fees
• Other government or carrier-assessed charges

Unless these charges are expressly shown as included or collected during checkout, they are the responsibility of the recipient and are not included in the product price or shipping charge paid to LOHNR.

LOHNR does not control international customs assessments and cannot guarantee the amount of any duties, taxes, or fees. Customs processing may also delay delivery beyond the original estimate.

If an international shipment is refused or left unclaimed because duties, taxes, or other import charges are not paid, any refund will be reviewed after the package has been returned and received. Original shipping charges, duties, taxes, return-to-sender costs, and other non-refundable charges may be excluded from the refund where permitted by law.

Checkout+ Package Protection

When Checkout+ is included with an order, the order receives package-protection benefits subject to the Checkout+ coverage terms and claim requirements presented during checkout.

Eligible claims involving a package that is lost, stolen, or damaged in transit should be submitted through the LOHNR Returns & Claims Portal.

Checkout+ package protection:

• Does not guarantee delivery by a particular date
• Does not prevent carrier or customs delays
• Does not make original outbound shipping charges refundable
• Does not cover issues outside the applicable Checkout+ terms

All claims remain subject to review and verification.

Delayed, Lost, or Stolen Packages

If your package is delayed, please first review the tracking information provided by the carrier. Carrier scans and estimated delivery dates may change while a shipment is in transit.

If tracking shows that the package was delivered but you cannot locate it, please:

1. Check all entrances, mailboxes, parcel lockers, and other secure delivery locations.
2. Ask household members, neighbors, building management, or a front desk whether they accepted the package.
3. Contact the carrier using the tracking number.
4. Allow up to 48 hours after the delivery scan, as some packages may be scanned before their final delivery.
5. Contact support@lohnr.com if the package still cannot be located.

LOHNR will assist with available carrier investigations. A replacement or refund is not guaranteed solely because tracking is delayed or a carrier marks a shipment as delivered. Resolutions depend on the carrier investigation, the order’s package-protection coverage, the circumstances of the shipment, and applicable law.

Orders with Checkout+ should submit an eligible package-protection claim through the Returns & Claims Portal.

Damaged Packages, Missing Items, or Incorrect Items

If your order arrives damaged, stained, defective, incomplete, or incorrect, please contact support@lohnr.com within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the shipping package and shipping label, where relevant

Please retain the item and original packaging while the issue is being reviewed. Do not submit a standard return or discard the packaging before receiving instructions from Customer Care.

Once verified, LOHNR may provide a replacement, refund, store credit, or another appropriate resolution.

Original Shipping Charges

Original outbound shipping charges are non-refundable, including when:

• An item is returned for a refund
• An item is returned for store credit
• An exchange is requested
• A package is refused or left unclaimed
• A package is returned because of an incorrect or incomplete customer-provided address

Checkout+ may cover an eligible prepaid return label, but it does not make the original outbound shipping charge refundable.

Exceptions may apply when LOHNR cancels an order before shipment, makes a fulfillment error, or a refund of shipping charges is required by applicable law.

Returns and Exchanges

Shipping an order back to LOHNR is governed by our separate Returns, Exchanges & Refund Policy.

All standard returns and exchanges must first be submitted through the LOHNR Returns & Claims Portal. Please do not send returns to the business mailing address listed below.

Returns mailed without authorization or sent to an unauthorized address may not be accepted or processed.

Consumer Rights

Nothing in this Shipping Policy limits any rights or remedies available to you under applicable consumer-protection laws. Where applicable law provides greater rights than this policy, those legal rights will apply.

Contact Information

For assistance with shipping, tracking, delivery, or an order issue, please contact:

LOHNR Customer Care
Email: support@lohnr.com
Phone: +1 (307) 224-9114

When contacting us, please include your full name, order number, and the email address used to place the order.