Política de envío
Shipping Policy
Effective Date: November 3, 2024
Thank you for shopping with us! We’re committed to making sure your experience is smooth and transparent. Below you’ll find all the details about our shipping process.
Processing and Delivery Times
We aim to get your order to you as quickly as possible while maintaining our high-quality standards.
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Processing & Delivery Time: Orders are processed and delivered within up to 2 weeks.
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Please note that delivery times may be longer during peak seasons or holidays.
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You’ll receive an email with tracking details as soon as your order ships.
Shipping Rates
We offer a flat shipping rate for all orders. The rate will be calculated and displayed at checkout.
Occasionally, we run free shipping promotions—be sure to watch for special events!
Shipping Protection
For added peace of mind, you can add Shipping Protection to your order for a small fee. This insures your shipment for up to $100 against loss, theft, or damage in transit.
Shipping Protection Covers:
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Lost Packages: If your order doesn’t arrive.
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Damaged Packages: If your items arrive broken or unusable.
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Stolen Packages: If your package is marked as delivered but you haven’t received it.
How to File a Claim:
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Contact us at hello@lohnr.com within 7 days of the delivery issue.
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Include your order number and a brief description of the problem.
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Our team will investigate and help resolve the claim quickly.
Note: Shipping Protection must be selected at checkout to qualify for coverage.
International Shipping
We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand.
International delivery times vary depending on destination.
Customers are responsible for any customs fees, duties, or taxes charged by their country.
Unclaimed or Returned Packages
If a package is unclaimed or returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact Us
If you have any questions about shipping or Shipping Protection, please reach out to us at hello@lohnr.com—we’re here to help!