LOHNR Shipping Policy

Last updated: September 15, 2026

This Shipping Policy applies to orders placed through lohnr.com.

U.S. orders qualify for free standard tracked shipping when they contain two or more eligible merchandise items, or when the merchandise subtotal reaches $75 USD after discounts. Qualifying three-pair and five-pair Form Fleece Tights bundles are included.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Business days exclude weekends and U.S. federal holidays. Processing time is separate from the estimated transit time after dispatch.

Processing may take longer during launches, promotions, holidays, or unusually high order volumes. Additional payment, address, or order verification may also affect processing.

If we cannot ship within the timeframe provided when you ordered, we will notify you of the delay and explain your options to accept the revised shipping timeframe or cancel the unshipped merchandise for a refund. We will obtain any consent and issue any cancellation or refund required by applicable law.

Once your order ships, we will email your shipping confirmation and tracking information.

Shipping Rates and Estimated Transit Times

Destination	Standard Tracked Shipping	Free Standard Shipping	Estimated Transit Time After Dispatch
United States	$9.95 USD	Two or more eligible merchandise items, or a merchandise subtotal of $75 USD or more after discounts	5–8 business days
Canada	C$12.95 CAD	Merchandise subtotal of C$100 CAD or more after discounts	5–8 business days
Australia	A$14.95 AUD	Merchandise subtotal of A$150 AUD or more after discounts	3–5 business days
United Kingdom	£7.95 GBP	Merchandise subtotal of £75 GBP or more after discounts	5–8 business days
Eligible European destinations	€9.95 EUR	Merchandise subtotal of €100 EUR or more after discounts	5–8 business days
Other available international destinations	Calculated at checkout	Local-currency equivalent of $75 USD, where offered	Displayed at checkout

Available shipping methods and final charges are displayed at checkout for your delivery address.

Unless a different timeframe is disclosed for your order, the standard U.S. estimate is 1–3 business days for processing plus 5–8 business days in transit—approximately 6–11 business days in total.

If a shipping charge does not match an offer your order qualifies for, contact support@lohnr.com for assistance.

Free-Shipping Eligibility

Free shipping applies to the eligible standard tracked shipping method.

United States

You qualify when either of the following applies:

• Your order contains two or more eligible merchandise items; or

• Your eligible merchandise subtotal is $75 USD or more after discounts.

Item quantity is counted by individual merchandise units, rather than the number of separate lines in your cart. A qualifying three-pair tights bundle counts as three pairs, and a qualifying five-pair bundle counts as five pairs.

Qualifying Form Fleece Tights bundles therefore do not need to reach $75 USD after discounts to receive free standard shipping within the United States.

Gift cards and optional services, including Checkout+, do not count toward the merchandise item requirement.

Other Destinations

The destination-specific thresholds in the table above apply unless a separate promotion expressly includes your destination.

For subtotal-based offers, eligibility is calculated:

• After discounts

• Before shipping charges, taxes, duties, and optional service fees

• In the applicable checkout currency

Express, expedited, and premium shipping methods are excluded unless expressly included in an offer. Any additional promotional requirements will be stated with that offer.

Delivery Estimates

Transit times begin after processing and dispatch. Delivery estimates are not guaranteed delivery dates.

Delivery can be affected by carrier delays, severe weather, holidays, customs processing, transportation interruptions, incorrect addresses, or unusually high shipping volumes.

If your order is delayed, contact support@lohnr.com so we can help investigate. Any applicable cancellation, refund, or other consumer rights remain in effect.

Tracking Your Order

Tracking information is sent to the email address associated with your order.

Please allow 24–48 hours for tracking updates after receiving your shipping confirmation. If tracking has not updated after that period, contact support@lohnr.com with your order number.

Shipping Addresses and Order Changes

Please review your full name, street address, apartment or unit number, city, state or province, postal code, country, and phone number before placing your order.

If you need to change your address or order details, contact support@lohnr.com immediately. We will make a reasonable effort to help, but changes or cancellations may not be possible once processing or dispatch has begun.

Incorrect or incomplete customer-provided addresses may cause delays or failed deliveries.

If an order is returned because of an incorrect address, an unclaimed package, or a refused delivery, applicable return-to-sender or reshipping costs may be your responsibility where permitted by law. Any applicable costs will be explained before reshipping.

Split Shipments

Orders containing multiple items may arrive in separate packages.

Each shipment may have its own tracking number and delivery date. You will not be charged an additional standard shipping fee solely because LOHNR chooses to split your order.

Preorders and Backordered Items

Products marked as preorder or backorder follow the estimated shipping timeframe disclosed on the product page, at checkout, or in your order confirmation.

For orders containing both available and preorder or backordered items, we may ship available items separately or hold the order until all items are available, consistent with the shipping information provided for your order.

If the expected dispatch timeframe changes, we will notify you and provide any delay, cancellation, or refund options required by applicable law.

International Shipping

We ship to the countries and regions available at checkout.

International orders may be subject to import duties, customs charges, local taxes, brokerage fees, or other government or carrier charges.

Unless expressly included or collected at checkout, these charges are the recipient’s responsibility and are separate from the product price and shipping charge paid to LOHNR.

Customs processing may affect delivery times. We cannot determine or guarantee charges assessed by customs authorities or carriers.

If a shipment is refused or unclaimed because import charges were not paid, any refund will be reviewed after the shipment is returned. Applicable original shipping, return-to-sender, or other non-refundable charges may be excluded where permitted by law.

Checkout+ Package Protection

Orders purchased with Checkout+ receive the package-protection benefits described in the coverage terms presented at checkout.

Eligible lost or stolen package claims should be submitted through our Returns & Claims Portal.

If a package arrives damaged, or its contents are damaged, defective, incorrect, or incomplete, contact Customer Care first using the instructions below. We will help direct you to the appropriate resolution process.

Checkout+:

• Does not guarantee delivery by a particular date

• Does not prevent carrier or customs delays

• Does not ordinarily make original outbound shipping charges refundable

• Remains subject to its applicable coverage terms and claim requirements

Checkout+ is optional. Your rights under applicable consumer-protection laws do not depend on purchasing it.

Delayed, Lost, or Stolen Packages

If tracking is delayed, review the carrier’s latest updates and contact us if you need assistance.

If tracking shows delivery but you cannot locate your package:

1. Check entrances, mailboxes, parcel lockers, and other delivery locations.

2. Ask household members, neighbors, building management, or reception whether they accepted it.

3. Contact the carrier using your tracking number.

4. Allow up to 48 hours after the delivery scan, as some scans may appear before final delivery.

5. Contact support@lohnr.com if the package remains missing.

We will help investigate. The appropriate resolution depends on the shipment’s circumstances, any applicable package-protection coverage, and your legal rights. A delivery scan does not remove any rights you have under applicable law.

Damaged, Defective, Missing, or Incorrect Items

Please contact support@lohnr.com within 7 days of delivery if your order arrives damaged, stained, defective, incomplete, or incorrect.

Include:

• Your order number

• A description of the issue

• Clear photos of the affected item, where relevant

• Photos of the packaging and shipping label, where available

Keep the affected item and packaging while we review the issue. Please contact us before submitting a standard return or discarding the packaging.

Once reviewed, we will explain the available resolution, which may include a replacement, refund, or another appropriate remedy. This reporting request does not limit your rights under applicable law.

Original Shipping Charges

Original outbound shipping charges are generally non-refundable for standard change-of-mind returns or exchanges.

Exceptions apply where required by law. Shipping charges may also be refundable when LOHNR cancels an order before shipment or when a refund is appropriate to resolve a fulfillment error.

Checkout+ covers eligible prepaid return labels under its terms; that benefit is separate from the original shipping charge.

Returns and Exchanges

Returns are governed by our Returns, Exchanges & Refund Policy.

Start standard returns and exchanges through our Returns & Claims Portal. Use the return address and instructions provided for your approved request.

Please do not send items to a business mailing address or another address without authorization.

Consumer Rights

Nothing in this policy limits rights or remedies available under applicable consumer-protection laws. Where those laws provide greater rights, they take precedence over this policy.

Contact Us

LOHNR Customer Care
Email: support@lohnr.com
Phone: +1 (307) 224-9114

Please include your order number and the email address used at checkout.