Use the Track Your Order page with your order details or carrier tracking number. Tracking may take time to activate after the shipment is created.

Contact Customer Care quickly with your order number and requested change. Changes and cancellations cannot always be guaranteed.

Contact us immediately with the order number and complete corrected address. We will check whether the address can still be updated before fulfillment.

Check spam and promotions folders. If it is still missing, contact us with your name, checkout email and available payment details.

Processing and transit times can vary by destination and order. The current shipping information and available delivery options are shown in our shipping policy and at checkout.

Carrier scans can take time to appear. Check the latest status on the tracking page first. If the shipment appears unusually delayed or something looks wrong, contact Customer Care with your order number.

Free-shipping availability and thresholds can vary by market and currency. The current threshold for the market you are shopping in is shown on the storefront and at checkout.

Available destinations, shipping methods and any applicable charges are shown for your selected market at checkout. Availability can vary by country and order.

Begin on the Returns & Exchanges page. It explains the current eligibility requirements and directs you into the approved return process.

Contact Customer Care before submitting a standard return. Include your order number, a description of the issue and clear photos when possible so the team can review the correct resolution.

Eligibility, condition requirements, exclusions and the current return window are maintained in the live refund policy. Review it before mailing anything back.

The approved return flow provides instructions for your selected option. Timing depends on transit, inspection, approval and reimbursement method.

Items marked Final Sale are subject to the exclusions shown on the product page and in the current refund policy. This does not replace any rights required by applicable law.

Start with the Size & Fit information on the product page. For a more specific recommendation, contact us with the product name, your usual size and how you prefer the item to fit.

Open the product-information rows on the item page for details, size and fit, and care guidance. Contact Customer Care if something is missing or unclear before ordering.

Restocks vary by product, color and size. Use a back-in-stock option when available, or contact us with the exact item and variant you are looking for.

Confirm the active market and currency before checkout. If payment is declined, verify the billing information and contact your bank if authorization is required. Contact us if you see an unexpected or duplicate charge.

Check the offer terms, expiration, eligible products and whether it can be combined with another promotion. LOHNR Credit and rewards are governed by the current program terms.

For an existing order, include your full name, order number, checkout email and a clear description of the request. For damaged, defective, stained, incorrect or missing items, include clear photos when possible.

Order and customer-service inquiries should go to support@lohnr.com. General brand, press, wholesale, partnership and creator inquiries can be sent to hello@lohnr.com. Privacy requests are explained in the privacy policy.