Start your return or exchange through our returns page. You’ll confirm your item is eligible, then continue into the returns portal to enter your order details.

If your return is eligible, you’ll receive a prepaid USA return shipping label by email after submitting your request.

Please do not use the returns portal if your item arrived damaged, defective, incorrect, or missing. Email us instead so our team can help directly.

Refunds to the original payment method are available within 14 days of delivery. A $15 return shipping fee applies and will be deducted from the item’s purchase price.

Store credit exchanges are available within 30 days of delivery and include a free prepaid return label.

Items must be unworn, unused, unwashed, in original condition, with all original tags attached, and free of stains, odors, damage, deodorant marks, or signs of wear.

Original shipping costs and shipping protection fees are non-refundable.

Store credit includes a free prepaid return label and can be used toward anything on our store, including a new size, a different color, or a completely different item.

A refund goes back to your original payment method and has a $15 return shipping fee deducted from the item’s purchase price. Refunds are available within 14 days of delivery.

Yes — returns for store credit include a free prepaid return label within 30 days of delivery.

Refunds to the original payment method are available within 14 days of delivery and have a $15 return shipping fee deducted to cover the prepaid return label and processing.

Exchanges are issued as LOHNR Store Credit. This gives you the flexibility to order the same item in a new size, choose a different color, or shop for something completely new.

Start your exchange on the returns page and select the store credit option inside the portal. Once your return is received and processed, your store credit will be issued to your account.

No. Returned items must be unworn, unused, unwashed, in original condition, and have all original tags attached.

Returns may be denied if the item shows signs of wear, washing, stains, odors, deodorant marks, damage, missing tags, alteration, or any condition that is not 100% original.

If you are unsure, please contact us before sending anything back.

Choose Return Eligibility Question on the contact form and include your order number, the item name, and photos of the item’s condition. Our team can help you confirm whether it should go through the returns portal.

Returns that do not meet our requirements may be denied after inspection.

If a return is denied, the item may be sent back to you at your expense or disposed of if we do not receive a response.

To avoid this, please only use the returns portal for items that are in 100% original, returnable condition.

Once your return is shipped, please allow 2–3 weeks for the full process to complete, including return delivery, inspection, and refund processing.

Refunds are issued to the original payment method after your return is received and approved.

After you submit an eligible return through the returns portal, your prepaid USA return shipping label will be sent by email.

Store credit returns include a free prepaid label. Refunds to the original payment method include a $15 return shipping fee.

No. Original shipping costs and shipping protection fees are non-refundable and will not be included in your refund.

If your order included a complimentary gift and your return causes the final kept order value to no longer meet the promotion requirement, the gift may also need to be returned in original condition and packaging.

If the gift is not returned, the retail value of the gift may be deducted from your refund or store credit.

Once your order ships, you’ll receive a shipping confirmation email with tracking details.

If your tracking has not updated or you need help locating your order, choose Order Status & Tracking on the contact form and include your order number.

If you need to change or cancel an order, contact us as soon as possible.

Choose Change or Cancel My Order on the contact form and include your order number. We process orders quickly, so changes are not guaranteed once an order has started processing.

Check the size guide and product details on the item page first. If you are between sizes or need help choosing, contact us before placing your order.

Choose Product & Sizing Questions on the contact form and include the product name, your usual size, and any fit preferences.

Use the contact form and choose Product & Sizing Questions. Include the product name and the details you need help with, such as sizing, fit, color, fabric, or care.

Choose the subject that best matches your request:

• Damaged, Defective, Incorrect, or Missing Item — quality issues, wrong item, missing item, or damaged delivery.
• Return Eligibility Question — you are unsure whether your item should go through the returns portal.
• Order Status & Tracking — tracking, delivery updates, or missing tracking.
• Change or Cancel My Order — order edits, cancellation requests, or address issues.
• Store Credit or Refund Question — questions about a return outcome, refund, store credit, or label fee.
• Product & Sizing Questions — sizing, fit, product details, color, or care questions.
• General Support — anything else.