If something isn’t quite right, contact our customer service team and we’ll guide you through the next steps.

If we sent the wrong item, wrong size, or your order arrived damaged, we’ll make it right with a free replacement or exchange.

If the fit or style didn’t work out, returns are accepted within 30 days of delivery. Return shipping costs are the responsibility of the customer. Once approved, refunds are issued to the original payment method within 5–10 business days.

Once your order ships, you’ll receive a confirmation email with tracking details. You can also check the status of your order at any time using our Track Your Order page.

Yes. Tracking is provided for every order. Simply use the tracking link sent to your email or visit our Track Your Order page.

If your order hasn’t been processed yet, we’ll do our best to help. Please contact us as soon as possible, and we’ll let you know what options are available.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Orders are processed within 1–3 business days and typically arrive within 7–10 business days after processing. Delivery times may vary by location.

You can contact our team using the form below or by emailing hello@lohnr.com. We typically respond within 24 hours on business days.