LOHNR Returns, Exchanges & Refund Policy

Last updated: July 24, 2026

To start a return, click here

At LOHNR, we want you to feel confident in every purchase. Eligible items may be returned for a refund, store credit, or exchange within 30 days of delivery.

Your return or exchange request must be submitted through our Returns & Claims Portal within 30 days of the date your order was marked as delivered.

Return Eligibility

To be eligible for a return or exchange, all items must be:

• Unworn, unused, and unwashed
• Returned with all original tags still attached
• Free from stains, odors, deodorant marks, damage, alterations, or signs of wear
• In their original condition and original packaging, where available

All returned items are subject to inspection and approval. LOHNR reserves the right to deny a return or exchange if the item does not meet these requirements.

If store credit is issued before the item completes final inspection, the credit may be canceled or adjusted if the return is not received or the item is not approved.

Starting a Return or Exchange

All standard returns and exchanges must be submitted through our Returns & Claims Portal.

Please do not mail an item back without first submitting your request through the portal. Unauthorized returns may not be accepted or processed.

Your available return options, return-label price, exchange availability, and eligible credit or refund amount will be displayed in the portal before you finalize your request.

Orders With Checkout+

If Checkout+ was purchased with your original order, you receive:

• Free returns
• Free exchanges
• A free prepaid return shipping label

Checkout+ covers the cost of the prepaid return label. It does not make your original outbound shipping charge refundable.

Orders Without Checkout+

If your original order did not include Checkout+, you are responsible for the return-label price calculated and displayed in the Returns & Claims Portal.

This return-label cost applies whether you choose:

• A refund to your original payment method
• Store credit
• An exchange

Return-label pricing may vary depending on the package, destination, and available carrier rates.

Refunds to the Original Payment Method

Refunds are issued to the original payment method after the returned item has been received, inspected, and approved.

Your refund will be based on the amount paid for the eligible returned merchandise after any discounts. The following amounts are not included in your refund:

• Original shipping charges
• Shipping-protection fees, where applicable
• The return-label price for orders without Checkout+

Once LOHNR issues your refund, additional processing time may be required by your bank or payment provider before the funds appear in your account.

Store Credit

When store credit is selected, it will be issued electronically as a LOHNR gift card and sent to the email address associated with your order.

The amount available will be displayed in the Returns & Claims Portal before you confirm your return. Original shipping charges are not included in store credit.

For orders with Checkout+, the prepaid return label is free. For orders without Checkout+, the return-label price displayed in the portal applies.

Store credit is not redeemable for cash, except where required by applicable law.

Exchanges

Exchanges are subject to product availability at the time the request is submitted.

For orders with Checkout+, exchanges include a free prepaid return label. For orders without Checkout+, the customer is responsible for the return-label price displayed in the portal.

If you exchange for an item with a different price:

• Lower-priced item: The remaining difference will be issued as a LOHNR gift card.
• Higher-priced item: An invoice for the remaining balance will be emailed to you. The balance must be paid before the exchange can be completed.

Exchange items are not guaranteed until the exchange request has been completed and any applicable balance has been paid.

Damaged, Defective, Incorrect, Stained, or Missing Items

Do not submit a standard return through the Returns & Claims Portal if your item arrived damaged, defective, incorrect, stained, or if an item was missing from your order.

Please contact LOHNR Customer Care within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos showing the item and the problem

Once the issue has been reviewed and verified, LOHNR may provide a replacement, refund, or another appropriate resolution. In some cases, you may not be required to return the affected item.

Final Sale Items

Items specifically marked Final Sale on the product page or at checkout are not eligible for a return, exchange, refund, or store credit.

This exclusion does not apply when an item arrives damaged, defective, or incorrect, or where a return is required by applicable law.

Original Shipping and Other Fees

Original outbound shipping charges are never refunded. This applies whether you choose a refund, store credit, or an exchange.

Shipping-protection fees and other non-refundable services purchased with the original order are also excluded from refunds unless otherwise required by law.

Consumer Rights

Nothing in this policy limits any additional rights you may have under applicable consumer-protection laws. Where local law provides greater rights than this policy, those legal rights will apply.

Contact Us

For assistance with a return, exchange, damaged item, or order issue, contact LOHNR Customer Care at:

support@lohnr.com