LOHNR Returns, Exchanges & Refund Policy

Last updated: September 15, 2026

Eligible items may be returned for a refund, store credit, or exchange within 30 days of delivery.

Orders purchased with Checkout+ include a free prepaid return label for eligible returns and exchanges. For orders without Checkout+, the return-label price displayed in our portal applies.

Start a return or exchange

Return Eligibility

Submit your return or exchange request through our Returns & Claims Portal within 30 days of delivery.

For a standard return or exchange, items must be:

• Unworn, unused, and unwashed

• Returned with all original tags attached

• Free from stains, odors, deodorant marks, alterations, damage, or signs of wear

• In their original condition, with original packaging where available

Form Fleece Tights follow these same eligibility requirements unless specifically marked Final Sale. Worn or washed tights are not eligible for a standard change-of-mind return.

Returned items are inspected before approval. A return or exchange may be declined if the item does not meet these requirements.

If store credit is issued before final inspection, it may be canceled or adjusted if the return is not received or the item does not meet the eligibility requirements.

These standard eligibility conditions do not limit rights relating to damaged, defective, or incorrect goods under applicable law.

Starting a Return or Exchange

Submit standard returns and exchanges through our Returns & Claims Portal.

The portal will display your available return options, applicable label cost, exchange availability, and eligible refund or credit amount before you confirm your request.

Follow the return address, shipping instructions, and any shipment deadline provided with your approved request. Please do not mail an item back without first receiving return instructions.

If you cannot access the portal, contact support@lohnr.com for assistance.

Return Shipping and Checkout+

Original order	Eligible return or exchange label
Checkout+ purchased with the order	Free prepaid return shipping label
Checkout+ not purchased with the order	Customer pays the return-label price shown in the portal

Orders With Checkout+

Checkout+ covers the prepaid return-label cost for eligible returns and exchanges within the return window.

References to free returns or free exchanges with Checkout+ refer to this covered return-shipping benefit. Return eligibility requirements still apply.

Checkout+ does not ordinarily make original outbound shipping charges or the Checkout+ purchase fee refundable. Any price difference for an exchange also remains payable where applicable.

Orders Without Checkout+

If Checkout+ was not purchased with the original order, you are responsible for the return-label price shown in the portal.

This applies whether you choose:

• A refund to your original payment method

• Store credit

• An exchange

Label pricing may vary by package, destination, and available carrier rates. The charge and how it will be collected will be shown before you confirm.

A return-label fee will not be both charged separately and deducted again from your refund or credit.

These charges do not override any right to a remedy at no cost where required by applicable law.

Refunds to the Original Payment Method

For standard returns, refunds are issued after the returned merchandise has been received, inspected, and approved.

Your merchandise refund is based on the amount actually paid for the approved returned items after discounts.

Amounts generally excluded from a standard merchandise refund are:

• Original outbound shipping charges

• Checkout+, shipping-protection, or other service fees disclosed as non-refundable when purchased

• Any applicable return-label fee that has not already been paid separately

Any refund required by law takes precedence over these exclusions.

Once a refund is issued, your bank or payment provider may require additional time before it appears in your account. Contact support@lohnr.com if you need help checking its status.

Tights Bundles and Promotional Purchases

Eligible items purchased through a bundle or promotion remain subject to the same return conditions unless specifically marked Final Sale.

For full or partial bundle returns, the refundable merchandise amount is based on the discounted amount allocated to the returned items in your order.

A crossed-out regular price, compare-at price, or advertised savings amount is not the amount available for a refund.

For example:

• If a three-pair bundle costs $60, with $20 allocated to each pair, one approved returned pair has a merchandise refund value of $20.

• If a five-pair bundle costs $80, with $16 allocated to each pair, one approved returned pair has a merchandise refund value of $16.

These examples are before any applicable return-label fee. Your actual order prices, discount allocations, and applicable tax treatment determine the final refund.

The portal will show the eligible refund or credit amount before you confirm your request. Contact Customer Care if the calculation does not match your order.

Store Credit

If you choose store credit, it will be issued electronically as a LOHNR gift card and sent to the email address associated with your order.

The available credit amount will be shown in the portal before you confirm. For standard returns, original outbound shipping charges and applicable non-refundable service fees are excluded.

Eligible orders with Checkout+ receive a free prepaid return label. For orders without Checkout+, the displayed label fee applies and will be collected or deducted as disclosed in the portal.

Store credit is not redeemable for cash except where required by law.

Exchanges

Exchanges are subject to product availability.

Eligible exchanges with Checkout+ include a free prepaid return label. Without Checkout+, you pay the return-label price displayed in the portal.

If you exchange for an item with a different price:

• Lower-priced item: The remaining difference is issued as a LOHNR gift card.

• Higher-priced item: An invoice for the remaining balance is emailed to you. Payment is required before the exchange can be completed.

The applicable exchange value reflects the amount paid after discounts. Your exchange and any price difference will be shown during the request process.

Exchange inventory is not guaranteed until the request is completed and any applicable balance has been paid.

Damaged, Defective, Incorrect, Stained, or Missing Items

If an item arrives damaged, defective, incorrect, stained, or missing, contact support@lohnr.com before submitting a standard return.

Please report the issue within 7 days of delivery and include:

• Your order number

• A description of the issue

• Clear photos of the affected item, where relevant

• Photos of the packaging and shipping label, where available

Keep the item and packaging while we review the issue.

After review, we will explain the appropriate resolution, which may include a replacement, refund, or another remedy. In some cases, you may not need to return the affected item.

The seven-day reporting request does not limit rights or remedies available under applicable law. Purchasing Checkout+ is not required to exercise those rights.

Final Sale Items

Items specifically marked Final Sale on the product page or at checkout are not eligible for a standard change-of-mind return, exchange, refund, or store credit.

A discount or bundle offer does not, by itself, make an item Final Sale.

Final Sale exclusions do not remove rights relating to damaged, defective, or incorrect goods, or any other rights provided by applicable law.

Original Shipping and Other Fees

Original outbound shipping charges are generally non-refundable for standard change-of-mind returns, store-credit returns, and exchanges.

Checkout+, shipping-protection, and other service fees disclosed as non-refundable when purchased are generally excluded from a standard merchandise refund.

Exceptions apply where required by law. Shipping charges may also be refundable when LOHNR cancels an order before shipment or when a refund is appropriate to resolve a fulfillment error.

For eligible orders with Checkout+, prepaid return shipping is covered separately from original outbound shipping.

Consumer Rights

This policy describes LOHNR’s standard voluntary return program. It does not replace or restrict statutory cancellation, withdrawal, refund, or other consumer rights.

Where applicable law provides different eligibility requirements, deadlines, refund methods, or shipping-cost treatment, those legal rights take precedence.

Contact Us

For assistance with a return, exchange, refund, or order issue:

LOHNR Customer Care
Email: support@lohnr.com

Please include your order number and the email address used at checkout.