Información de contacto
Contact Information
At Lohnr, our support team is here to help with questions about orders, shipping, returns, exchanges, sizing, products, and anything else related to your shopping experience.
Customer Support
For all customer support inquiries, please contact us by email:
To help us assist you as quickly as possible, please include your order number if your message is about an existing order.
Support Hours
Our support team typically responds during regular business hours, Monday through Friday.
Response times may vary during weekends, holidays, product launches, restocks, or high-volume periods, but we always do our best to reply as soon as possible.
Order Questions
For questions about an existing order, please include:
Your order number
The email address used at checkout
A brief description of the issue
Shipping Questions
Once your order ships, you will receive a tracking number by email.
Tracking may take up to 24–48 hours to update after the carrier receives the package.
Returns and Exchanges
To start a return or exchange, please follow the return instructions provided on our Returns & Exchanges page.
Items must meet the eligibility requirements listed in our Return Policy.
Contact Method
Lohnr currently provides customer support by email.
We do not currently offer phone support. This allows our team to keep a clear record of every order, return, exchange, and customer request so we can provide the most accurate support possible.
Business Information
Brand: Lohnr
Customer Support: hello@lohnr.com
Website: lohnr.com
For legal or business inquiries, please contact: