Contact Information

Last updated: July 24, 2026

LOHNR is committed to providing clear and accessible customer support. Please use the contact information below if you have questions about an order, product, return, exchange, payment, or any other matter relating to your purchase.

Customer Care

For assistance with an order, return, exchange, product, payment, or general customer service inquiry, please contact:

Email: support@lohnr.com
Phone: +1 (307) 224-9114

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used to place the order
• A clear description of your question or issue

Providing this information will help our Customer Care team locate your order and assist you more efficiently.

General and Business Inquiries

For general brand, press, wholesale, partnership, creator, or other business-related inquiries, please contact:

Email: hello@lohnr.com

Order-related and customer service inquiries should be sent to support@lohnr.com so they can be directed to the appropriate team.

Business Information

Brand name: LOHNR
Legal business name: LOHNR LLC
Phone: +1 (307) 224-9114
Business mailing address:

LOHNR LLC
312 W 2nd St, Unit #A2299
Casper, Wyoming 82601
United States

Returns and Exchanges

Please do not mail returns directly to the business address listed above.

All standard returns and exchanges must first be submitted through the LOHNR Returns & Claims Portal. After your request has been submitted, you will receive the appropriate return instructions and, where applicable, a prepaid return shipping label.

Returns sent to an unauthorized address or mailed without first completing the return process may not be accepted or processed.

For damaged, defective, stained, incorrect, or missing items, please contact support@lohnr.com before submitting a standard return through the portal.

Response Times

Our Customer Care team reviews messages as promptly as possible. Response times may be longer during product launches, promotional periods, holidays, or periods of unusually high order volume.

To avoid delays, please reply within the same email thread and avoid sending multiple messages regarding the same request.

Privacy

Any personal information you provide when contacting LOHNR will be handled in accordance with our Privacy Policy. Information submitted to Customer Care may be used to review and respond to your request, manage your order, and provide necessary customer support.

Policy Questions

For questions regarding LOHNR’s store policies, please contact:

Email: support@lohnr.com
Phone: +1 (307) 224-9114