Lohnr · Returns & Exchanges

Start a Return

Three quick steps — so you get the most back, as fast as possible.

First, what best describes your situation?

This helps us point you to the right place.

Please don’t use the returns portal for this.
Email us at hello@lohnr.com within 7 days of delivery with your order number and a photo. We’ll resolve it with a free replacement — no return required.

How would you like to be reimbursed?

Both options use the same prepaid label — the difference is what you get back, and when.

Store credit puts an extra $15.00 back in your pocket — about two weeks sooner.

Original shipping & shipping protection fees are non-refundable on all returns.

One Last Thing

In the portal, pick this option

It looks exactly like this:

Why are you returning this? *
Store Credit — Free Prepaid Return Label ✓ Choose this
Refund — $15 Return Label Fee ✓ Choose this
  1. Enter your order number and ZIP code
  2. Select your items and choose the option shown above
  3. Print your prepaid label and drop off your package
  4. Store credit issued within 24 hours of drop-off
Open the Returns Portal →